Calm care.Beautiful grooms.Happier pets.

Start with what your pet is — dog, cat, a first visit, or a pet that needs extra care. The homepage service cards give the short version of each path, and the booking flow shows the live options.

If you are between two options, use the short "help me choose" questions on the booking page. It asks about your pet and points you at the closest service, and we confirm the final choice at the consultation before grooming starts. Booking the near-enough option is fine — nobody is charged for our recommendation being adjusted.

Because two dogs of the same breed can be a very different amount of work. A starting price reflects a maintained coat and a standard appointment.

Size and weight, coat condition, matting, how long it has been since the last groom, how your pet copes on the day and the finish you ask for all change the time involved. We check the coat at the start of the appointment and tells you what it will be before any extra work is done.

A full groom includes the coat and skin check, a bath with a shampoo suited to the coat, a full blow dry and brush out, the clip or scissor work to the agreed style, nails, and a check of ears, eyes, pads and sanitary areas.

A wash and blow dry is the same care without the styling: your pet is washed, dried properly and brushed through, with loose hair removed, but the coat is not clipped or reshaped. It suits short coats and pets on a routine whose length is already right.

Maria looks at the coat before starting and tells you honestly what is possible. Light knots are usually worked out. A coat that has matted close to the skin is different: brushing it out can be painful and can damage the skin underneath, so clipping the coat shorter is often the kinder answer.

That is always your decision, explained before it happens — including what your pet will look like afterwards. Matted work takes longer, so it affects the time and the price. If a coat needs more than one visit to sort out safely, we will say so rather than push through in one.

If the skin underneath looks sore or irritated, we will point it out and ask you to speak to your vet.

Often, yes — and telling us beforehand is the single most useful thing you can do. Book the special care path, or message us first, and describe what your pet finds difficult.

We work patiently, take breaks, and keep the appointment as short as it needs to be. We do not sedate pets. If a safe, comfortable groom is not possible that day, we stop, explain what we managed and what we did not, and agree what to try next time. Sometimes that means building it up over several shorter visits.

We cannot promise a particular behaviour outcome, and we will tell you if we think the salon is not the right setting for your pet.

Cats are handled less, for shorter periods, and in a quieter setting — there is no dog on the table at the same time. Bring your cat in a secure carrier, with a familiar blanket if that helps.

What is realistic in one visit depends entirely on the individual cat. Some accept a full bath and dry; others will take brushing and de-shedding but nothing more. Matted cat coats usually need clipping rather than brushing out, because a cat's skin is thin and tears easily.

We do not sedate, and we will not push a cat past what it should reasonably tolerate. If the coat needs more than one visit, we will tell you.

Booking, deposit and cancellation terms are shown on the booking page before you confirm an appointment, so you always see the current terms rather than a summary here that might be out of date.

Email team@cuddlecuts.mt to cancel and ask for your deposit back — one message does both. If it reaches us at least 24 hours before the appointment, we refund it in full to the card you paid with, usually within 5 to 10 days. With less than 24 hours’ notice the deposit is kept, because the slot can rarely be filled that late. If you would rather move the appointment than cancel it, the link in your confirmation email lets you pick a new time yourself, and the deposit simply moves with it.